Privacy Policy
Our Commitment To Privacy
At ExceptionalHomes, we are committed to protecting your privacy online. Our pledge is to safeguard any personal information that you provide us, and to make every reasonable effort to use this information only as you choose.
The goal of this Privacy Statement is to notify you of our online privacy practices and to describe the choices you have about the way your information is collected and used. It also explains the security measures taken to protect your information, your ability to access your information and whom you can contact at ExceptionalHomes to answer your questions about this privacy statement and resolve any issues which may arise. Underscored terms in this statement are either links to other sites or are terms which are further explained if you click on them.
Collecting and Using Your Information
This Online Privacy Statement covers the collection and use of personal information on the ExceptionalHomes Web site and most ExceptionalHomes services.
The information covered by this statement is personal information an individual provides to ExceptionalHomes during their use of our site and services.
Personal Information
ExceptionalHomes collects personal information when:
- You register to become a member of ExceptionalHomes or another ExceptionalHomes service
- You submit questions or comments to us
- You request information
- You register products online
- You participate in online surveys
- You participate in online promotions
The type of information collected may include name, address, billing and delivery information, e-mail address, gift recipient information, and contact information.
ExceptionalHomes uses the personal information you provide to register you in programs; create and maintain accounts; keep users updated; process, fulfil, and follow up on orders; answer your e-mail; send information you request; and register products. We also use this personal information to provide you with information related to your account and the products or services you use, to better understand your needs and interests, to improve our service and to personalise communications.
Communications from ExceptionalHomes (including marketing)
ExceptionalHomes may send you an e-mail, SMS or MMS about your use of our services or your account and in response to your questions. ExceptionalHomes and its subsidiaries may also send you e-mail or SMS with information and/or special offers about products and services that may be of interest to you, unless you indicate you do not want to receive them.
All promotional e-mail or messages that you receive from ExceptionalHomes will tell you how to decline receiving future promotional e-mail. You may change your e-mail preferences at any time. See "Keeping Your Information Accurate" below.
Whilst most communications from ExceptionalHomes will be by email or SMS, ExceptionalHomes and its subsidiaries may occasionally communicate by post or other forms.
Promotional e-mail that you receive from ExceptionalHomes will tell you how to decline receiving future promotional e-mail or messages.
Personal Information about Others
If you send us information about others, we will use that information (usually an e-mail address or mobile number) to do what you asked us to do.
Sharing Your Personal Information
We do share your personal information with certain ExceptionalHomes business affiliates.
ExceptionalHomes may disclose personal information to third parties without your consent as required by law or court order, to co-operate with Government authorities in a criminal investigation, and to enforce or protect ExceptionalHomes's property or contractual rights.
ExceptionalHomes reserves the right to transfer your personal information in connection with the sale or transfer of all or a portion of our business or assets. If the business is sold or transferred, ExceptionalHomes will give you an opportunity to tell us not to transfer your personal information. In some cases, this may mean that the new organisation will not be able to continue providing to you the services or products that ExceptionalHomes provided.
ExceptionalHomes may share personal information in accordance with the above provisions in Europe as well as outside of Europe.
Other Information – Cookies & SMS
ExceptionalHomes automatically receives and records data on our servers from visitor browsers including computer IP (Internet Protocol) addresses and other information through the use of cookies.
We also use several mechanisms to track service usage through SMS or MMS. This is done automatically.
This information is collected about thousands of site visits and messages and analysed as a whole. This analysis looks for trends among many visitors to ExceptionalHomes.co.uk or other ExceptionalHomes sites. The analysis determines which parts of the site are accessed most frequently and what information visitors find most valuable and also which services are accessed via other means, for example via SMS.
We may also collect and record information about what you viewed on our Web site or via SMS. We may use this type of information and combine it with your personal information to help customise our future interactions with you. In doing so, we hope to provide better service to you by tailoring our communications to match your interests- to give you more of what you want and less of what you don't want. However, we will provide you with the opportunity to tell us not to use this type of information in future communications.
Protecting Your Information
To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place certain physical, electronic, managerial and security procedures to safeguard and secure the information we collect online. We safeguard information according to established security standards and procedures, and we continually assess new technology for protecting information. ExceptionalHomes employees are trained to understand and comply with these information principles and we communicate our privacy policy, practices and guidelines to all employees.
However, while we strive to protect your personal information, you must also take steps to protect your information. We urge you to take every precaution to protect your personal information while you are on the Internet. At a minimum, we encourage you to change your passwords often, using a combination of letters and numbers, and make sure that you are using a secure browser as you surf the Internet.
Outside Links
Some ExceptionalHomes Web sites contain links to and from other Web sites and ExceptionalHomes is not responsible for the privacy practices of those Web sites. ExceptionalHomes encourages you to ascertain the privacy practices of those Web sites.
Keeping Your Information Accurate
If you are a registered member of ExceptionalHomes.co.uk or of any other ExceptionalHomes online service and any of your personal information changes, you can review and update your member profile using your user name and password. You also have the option of sending an e-mail to request a change to your information or a copy of the personal information we have collected about you online. There may be a nominal charge for information requested. We will make every reasonable effort to make sure your requests are met. To protect your privacy, proof of identity is required.
Contacts At ExceptionalHomes and Oversight
If you have questions or concerns about your privacy when using a ExceptionalHomes Web site, please contact us.
ExceptionalHomes will work with you to resolve any concerns you have about this policy.
Changes to this Privacy Statement
ExceptionalHomes reserves the right to modify this privacy statement from time to time, by posting a prominent announcement on this page or, in the event of a material change, by notifying by e-mail all customers whose personal information we have retained.
This Privacy Statement was last amended on 4th June 2005.
EXPLANATION OF TERMS
What is personal information?
What is personal information?
Personal information includes data that reasonably can be used to identify or describe an individual such as name, address, phone number, e-mail address, and credit card information.
What is included in "ExceptionalHomes Services"?
This includes ExceptionalHomes’s online property facilities, property management section, SMS services and telephone based helpline.
Who are ExceptionalHomes's business affiliates?
ExceptionalHomes's subsidiaries and joint ventures
A subsidiary or a joint venture is an organisation in which ExceptionalHomes owns at least a 50% interest. If ExceptionalHomes shares your information with a subsidiary or joint venture partner ExceptionalHomes will direct them that they may not transfer your information to another party for marketing purposes or use your information contrary to your expressed choices. If you have indicated that you do not want to receive any marketing information from ExceptionalHomes, we will not share your information with our subsidiary or joint venture partner for their marketing purposes.
Companies who assist ExceptionalHomes in order fulfilment and marketing activities
ExceptionalHomes may share your personal information, as necessary, with companies who contract with ExceptionalHomes to fulfil an order, an award, or rebate; conduct surveys; collect payments; manage communication programmes; or to provide a product or service you have requested. We require these companies to use the shared information only for these limited purposes, and not to transfer the information to another party.
ExceptionalHomes's Dealers
If ExceptionalHomes does not provide a service directly, ExceptionalHomes will notify you of this, and if you wish, may forward to a dealer, distributor or other reseller the personal information you provide when you inquire about a particular product or service. Use of this information by the dealer, distributor or reseller is governed by their own policy, not ExceptionalHomes's policy. ExceptionalHomes also may provide a link to a dealer site from a ExceptionalHomes site.
What are cookies and why do you use them?
Cookies are small pieces of information stored by your browser on your computer's hard drive. ExceptionalHomes cookies do not contain any personal information and are used for these reasons: (1) we use session cookies to keep track of temporary information. Cookies also keep track of the pictures you upload; (2) to remember you when you login to the places on our site which require Membership or where you have previously given us information; (3) to help us understand the size of our audience and traffic patterns; and (4) to deliver information to you specific to your interests.
ExceptionalHomes wants to be sure you understand that accepting a cookie in no way gives us access to your computer or any personal information about you, other than the data that you chose to share with us. Only ExceptionalHomes.co.uk can read the cookie set by ExceptionalHomes.co.uk, and ExceptionalHomes.co.uk cannot read cookies set by other sites.
Do I have to allow ExceptionalHomes to set a cookie?
Much of ExceptionalHomes.co.uk can be accessed with cookies disabled. However your visit will be significantly enhanced if cookies are enabled. As time goes on, more and more pages on our site will have the capability to be personalised, which will depend on the existence of a ExceptionalHomes.co.uk cookie.
How do I set my cookie preferences?
You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. Please click on the "Help" menu of your browser for information on setting cookie preferences.
How does ExceptionalHomes protect my information?
ExceptionalHomes implements a variety of administration, managerial, and technical security measures to maintain the safety of your personal information. Personal information is contained behind secured networks and is only accessible by a limited number of employees who have access to such systems. ExceptionalHomes's use and retention of personal information is controlled by ExceptionalHomes's Internal Control Standards. ExceptionalHomes audits its organisations to ensure compliance with its Internal Control Standards. In addition ExceptionalHomes requires all companies who assist ExceptionalHomes in order fulfilment and marketing activities to commit to having appropriate administrative, managerial and technical security measures in place.
Who can I contact to get access or to update my information?
You can contact us by:
E-mail: webmaster@ExceptionalHomes.co.uk
